Fraud Alerts and Reporting
Click here for the latest information on fraud alerts from the Better Business Bureau.
If you believe you are a victim of identity theft, click here for important steps to follow or call the ITRC Victim Assistance Center Toll Free at 888.400.5530.
FOR LOST OR STOLEN ATM OR DEBIT CARDS:
During banking hours: 920-739-1040
24 hours: 800-383-8000
FOR LOST OR STOLEN BUSINESS CREDIT CARDS:
Monday-Friday, 8:00 A.M. to 5:00 P.M. – Call Bankers Bank Madison: 877-636-7244
24 hours: 800-423-7503
FOR LOST OR STOLEN PERSONAL CREDIT CARDS:
24 hours: 800-883-0131
Be Aware of Email Scams
Criminals are soliciting customers by email in an effort to illegally obtain personal information. The email address and the website address may appear almost identical to those of legitimate financial institutions.
The email will claim that there is a problem with an account and will provide a link to a site that may look authentic. You will be asked to input personal information such as bank account numbers, PINs and a Social Security Number. These emails attempt to trick customers into supplying sensitive personal data. This fraudulent practice is often called "phishing" or "spoofing". Learn More
If you receive an email requesting personal information, you should not provide it or click on a link—even if it looks like the request comes from a legitimate website. Instead, contact your real financial institution's website or call them directly.
Protect Yourself Online
American National Bank Fox Cities has security measures in place, however, your electronic data may be compromised if you do not take similar steps to secure your computer/network.
- Secure the computers and network (if applicable) you use to access our online banking systems
- Maintain up-to-date anti-virus and anti-spyware protection
- Maintain an up-to-date firewall
- Patch critical systems, such as your operating system
- Protect the confidentiality of your Access ID and Password
Identity Theft is a crime in which an impostor obtains key pieces of personal identifying information (PII) such as Social Security numbers and driver's license numbers and uses them for their own personal gain. This is called ID Theft. It can start with lost or stolen wallets, pilfered mail, a data breach, computer virus, phishing, a scam, or paper documents thrown out by you or a business (dumpster diving). This crime varies widely, and can include check fraud, credit card fraud, financial identity theft, criminal identity theft, governmental identity theft, and identity fraud. Learn More
Safeguarding Your Card Accounts
Using credit and debit cards is the most convenient way to pay for goods and services—in person, over the phone, by mail, or on the internet—and also one of the safest and most secure. The VISA® zero-liability policy protects you if fraudulent charges are made to your card accounts. But to keep the power of your credit and debit cards from falling into the wrong hands in the first place, here are some simple, common-sense things you can do:
- Never let your cards and PIN out of your sight.
- Choose a PIN that isn’t obvious to others, and don’t write it on or near your card.
- When keying in your PIN, be sure no one is watching.
- Do not discard ATM or credit card receipts in a public place.
- Do not use a credit or debit card for identification, and never write a card account number on a check.
- Keep good records, and review account statements promptly and thoroughly.
- Guard your account numbers.
- If you see a questionable transaction on a statement, immediately notify the card issuer.
- Never give your credit card numbers to unsolicited callers. If you are uncertain, ask for more information by mail.
- Before disposing of card receipts or statements, destroy areas where account numbers are visible.
- Keep information about all your card accounts in a secure place, so you can act quickly if one is lost or stolen.
- Get a copy of your credit report once a year from each of the three national credit bureaus and check carefully for discrepancies.
If your card is ever lost or stolen or you believe you are the victim of card fraud, immediately call the police, as well as the card issuer. Contact the three national credit bureaus immediately. They can place a “Fraud Alert” in your file, which lets banks and merchants know there is a problem. Check your card and bank statements diligently until the problem is completely resolved.
Request copies of your credit report from all three national credit bureaus and check them thoroughly. (If you have already requested free copies of your credit reports during the same calendar year, there may be a charge.)
To contact the credit bureaus:
PO Box 740241
Atlanta, GA 30374-0241
PO Box 949
Allen, TX 75013-0949
PO Box 6790
Fullerton, CA 92834-6790
Update Your Personal Information
Are you moving or changing your phone number? If so, please remember to update your account information with American National Bank Fox Cities.
While American National Bank Fox Cities will never call customers to ask for personal information such as social security or account numbers, occasionally we really do need to contact you. If we have your current information, we can reach you faster, and that can be very important when dealing with time sensitive issues.
Please help us to serve you better by notifying us of address and phone number changes.